Support
Contact Us
If you have any questions feel free to contact us, we promise to get back to you as quickly as we can.
FAQ
You can change or cancel your order before it ships. Please contact us within 12 hours of placing your order and include your order number. Once your order has shipped, it can't be changed, but you can request a return after it arrives.
No. You can check out as a guest. With an account, you can view your order history and tracking, and check out faster next time.
Prices are shown in USD and do not include duties or local taxes.
We currently ship to the United States, Canada, the European Union, Japan, China, and more. Enter your address at checkout to see if we ship to your region.
Standard shipping is free on orders over $300. For orders under $300, shipping is calculated at checkout based on your address.
Orders ship within 2 business days. Standard delivery usually takes 7–10 business days, depending on your location.
When your order ships, we'll email you a tracking number. You can also find tracking details in your account under your order.
International orders may be subject to customs duties or import taxes. These charges are paid by the recipient, and the amount is set by your local customs office. For EU orders, VAT is already included.
- Damaged package: Contact us within 7 days of delivery and include photos of the package and the item.
- Lost package: Contact us within 7 days of the expected delivery date and include your order number.
Once we've confirmed the issue, we'll send a replacement or issue a refund as soon as possible.
You can request a return within 30 days of delivery.
Items must be unworn and unwashed, with tags and original packaging intact. For hygiene reasons, underwear and base layers can't be returned.
Returns are free for orders shipped to mainland China. For all other regions, return shipping is paid by the customer.
- Log in to your account, or enter your order number and email on our Returns page
- Select the items you want to return and choose a reason
- After you submit your request, we'll email you return instructions. Pack your items and send them back as instructed
Once we receive and inspect your return, we'll refund you to your original payment method within 7 business days. How long it takes to show up depends on your bank or payment provider.
Yes. Choose "Exchange" when you submit your request. If the item is in stock, we'll ship your new item first. If it's out of stock, we'll issue a refund.
Items marked "Final Sale" can't be returned.
This policy doesn't affect your statutory consumer rights.
Every product page has a size chart. Measure your chest, waist, and hips, then compare them to the chart.
Our products come in three fits: Relaxed, Regular, and Slim. Each fit is designed for a specific purpose. We recommend choosing your usual size.
If you usually wear a thick down layer underneath or prefer a looser fit, consider sizing up. Not sure? Contact us and we'll help you choose.
Our women's styles are designed specifically for women's bodies, with adjusted shoulder width, waist shape, and length. They aren't just smaller versions of the men's styles.
3L (3-layer) fabric bonds the face fabric, waterproof-breathable membrane, and inner lining into one layer. It's more durable and lighter, made for backcountry skiing and mountaineering. 2L (2-layer) fabric has a separate hanging liner that feels softer, so it's great for resort skiing and everyday wear.
The waterproof rating (e.g., 20,000mm) shows how much water pressure the fabric can withstand. Higher means more waterproof. The breathability rating (e.g., 20,000g/m²/24h) shows how much moisture the fabric lets out in 24 hours. Higher means less stuffy.
Shell jackets aren't insulated. Their job is to block wind and water, and warmth comes from what you wear underneath. Layer a fleece, insulated jacket, or down liner depending on the temperature.
Use a technical fabric wash and machine wash gently at 30°C (86°F). Don't use fabric softener or bleach. Close all zippers and hook-and-loop fasteners before washing.
If water stops beading on the surface, the DWR (durable water repellent) coating is probably worn. You can restore it by tumble drying on low or ironing on low heat. Check the care label first, and place a cloth between the iron and the jacket. You can also re-treat it with a DWR spray.
Clean and dry your gear completely, then hang it up. Don't keep it compressed or folded for long periods. Store it somewhere cool and dry.
Yes. If your gear needs repair, contact us and include photos of the damage. Repairs covered by our warranty are free. Repairs not covered by warranty may have a fee. We'll send you a quote first and start the repair only after you approve it.
If an issue is covered by our warranty, we'll repair it for free first. If it can't be repaired, we'll replace it with the same item. If that item is discontinued or out of stock, we'll replace it with a similar item of equal value. Warranty claims aren't eligible for cash refunds. After a repair or replacement, your warranty still runs from the original delivery date.
Your order number or proof of purchase, plus photos of the issue. Items repaired by you or a third party are no longer covered.
All products have a 24-month warranty, starting from the delivery date.
Defects in materials or workmanship, such as seam tape peeling, zipper failure, or loose stitching. It doesn't cover normal wear and tear, accidental damage, or damage from improper care.
Email support@aervikgear.com with your order number, a description of the issue, and photos. We'll reply within 3 business days.
This warranty doesn't affect your statutory consumer rights.
Click "Forgot password" on the login page and follow the instructions in the email.
Subscribe to our newsletter to be the first to hear about new arrivals and offers.
We currently sell online only. If we open a store, we'll announce it on our website.
- Email: support@aervikgear.com
- Hours: Monday–Friday, 9:00 AM–6:00 PM ([time zone])
- We reply within 24 hours on business days.